What do I do when I contact customer service to find out why my bill doubled and the customer service agent said there's nothing he can do and no promotions and no manager around?
This kind of service is the absolute worst - I'm considering switching providers...
Please contact us at cox.help@cox.com for assistance. We'd love to help you with this.
Cox Forum Moderator,
Juan
I have contacted you - done
Ditto to this comment and many other talking about horrible customer service when they're in their introductory plan runs out in their service Bill doubles. The person on the phone could care less when I said I might have to change providers. Meanwhile plans are advertised for even less than my original plan.
Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important billing and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
