Technicians don't know what packet loss is
I've had issues with cox multiple times throughout the past few years of service. Much of it just consists of getting severe packet loss which I've logged through multiple applications. Every time I ...
Forum Discussion
Ask for a Line supervisor to come out. You will need to be escalated to Tier 2 support when you call in to get this.
when the line supervisor comes out show him three things:
1. speed test ran directly on a laptop or computer connected DIRECTLY TO THE MODEM or Router, nothing else.
2. Pull your S2N logs from your modem (easy to do if you own an Arris Modem). It will point to an Ingress on the Modem not being right.
3. have the line supervisor perform an Ingress test at the pole, not at your house box. If it matches what your S2N ratio log is, it will support you having an ingress issue and then they will fix it.
Tech 1s are just for replacing runs from pole to house, and for making sure the modem has been reset. That’s it.
Hi, what do you mean by S2N logs from the modem? I have an SB8200 and I suspect there’s ingress noise on my line.
Signal-to-Noise Ratio, enter 192.168.100.1 in a browser, measured on downstream channels, expressed as dB
Got it, I can see that I’m getting 43 dB on all channels under normal conditions but sometimes some channels dip below 40 dB and power levels drop as well, I’m getting about a thousand uncorrectables hourly.
- @Jstorres14, I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
