Technician Fees Not Disclosed Upfront
I recently transferred my Cox service when I moved and was told I simply needed pick up newer equipment, plug it in and would be up and running. That was not the case. I chatted with tech support who...
Forum Discussion
Hello dberg23, We value your business and want you to remain connected at all times. I know how important it is to be given awareness if or when there would be a possible service call fee. I regret to hear that you were surprised to see a charge after the visit. If there was an issue on Cox equipment or the Cox network, we would waive a service call fee.
When you have a moment, would you email us at Cox.Help@cox.com with your name, complete address, and the URL to this comment of yours? I understand you have spoken with representatives about this already, but we can help investigate this further on your behalf.
