Suspicious Activity Again and Again and Again
I have been a COX customer for 23 years. Until the last year I doubt that I encountered a single problem with password and/or suspicious activity. For the last year or so, more and more and more of ...
Forum Discussion
Week # 2 and still no resolution. Still can't send emails. BUT STILL RECEIVING EMAILS AND TEXT MSGS FROM COX TELLING ME THERE IS SUSPICIOUS ACTIVITY ON MY ACCOUNT....CHANGE PASSWORD.....YOOO COX...THERE IS NO ACTIVITY ON MY ACCOUNT.......You made sure of that. I have changed PW 10 times since this atrocity began.
Hi Bird Dog, we apologize for the delay, and our team is actively working to remove your email from our Blacklist. When we receive additional information, we will follow up with you. -Kevin M. Cox Support Forum Moderator
Good morning Kevin..............What is a blacklist? How does an email address become "blacklisted? What is it that my email address supposedly did after 23 years. Why have I not been contacted with direct information regarding the situation. Why do I receive a "Suspicious Activity" notice every few days when (as you say) my email is on a "Blacklist."..................Keven, none of this makes any sense to this "senior citizen" who is being seemingly punished for something he has absolutely no idea of what it was that he was supposed to have done. When you say..." When we receive additional information, we will follow up with you." What exactly are you talking about? What kind of information? From whom? Involving what? And HOW will you "FOLLOW UP" with me? Respectfully, I do think COX owes me a complete explanation for tis situation.
Since I could not get any information from COX I went to do some of my own research. I found several locations that explains "Blacklisting" in tech terms. What I did find on all of them when I tested my sending ISP......is shown below. Can anyone explain all this gibberish to me? From the FAQs on the sites etc, it "sounds " like somehow my email showed up on a Russian site suspected of spam operations. (have no idea how that could have happened as my password was close to impossible to crack. Further reading suggested that it was all but impossible to get an address off these sites once they were put on it...............So now COX, I have done what Possibly you should have done to help inform me. That said.....What happens now?????
- Hi Bird Dog, as you've indicated previously that you have sent two requests to "unblockrequest@cox.net" to have your IP unblocked, this indicates that your IP Address is more than likely listed on a blacklist somewhere. In order to provide additional information regarding this escalation, can you please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com? For security reasons, we will need to obtain additional information from you. -Kevin M. Cox Support Forum Moderator
Kevin.........Pardon my ignorance and lack of appreciation for the merits of "Social Media". But, as mentioned I am a senior citizen who does not Twitter nor do I Face Book.........I have sent an email (of course from another server) to cox.help@cox.com. If that is even answered I wonder how many more times I will have re-explain the whole mess.............Here we gooooooooo again, transfer after transfer right into oblivion
- Hi Bird Dog. I can understand your frustration and want to discuss your issue but will need you to contact us via email at cox.help@cox.com. Thanks, Lisa - Cox Support Forums Moderator
I have been in contact with cox.help@cox.com for two days. All I get is....... we are watching the ticket and will get back to you. I have asked again and again to talk to someone on the phone. My request is ignored.
- Hi Bird dog, I have reached out to our Email Escalations Team, and we are aiming to have this resolved within the next few days. I am including additional information regarding Cox's Spam policy:
www.cox.com/.../protecting-yourself-from-spam.html
-Kevin M. Cox Support Forum Moderator KEVIN,
Good morning. Thank you for the link. Extremely interesting "read". Some of it "went over my head" but the essence of it I understood. It still remains a mystery to me as to who and how my primary email address was hijacked. But moreover, I am just as puzzled as to why so much of my mail is marked as SPAM. Particularly, those emails from locations that I have been receiving emails from for years. As for me sending out mass mailings......never has happened. At most I may have "responded to all" in an email that went to members of a hunting dog club hat I am a member of. Probably at most maybe 30 - 50 members. Again, thanks for the link and still oping this gt resolved
- Hello Bird Dog,
When you reply to all on a group email. That can be seen as spam due to the number of contacts in the email. Please reach out to us at Cox.help@cox.com for any updates you would like on the issue. -Crystal Cox Support Forum Moderator
Good morning Crystal,
I have been over on cox.help@cox.com for over a week without resolution. This morning I did run two malware detection programs on my laptop. For the first time two programs surfaced that may have been the source of the problems. Both programs were deleted and my system was cleaned and rechecked. As of this moment my system is completely clean. I will now change my password for the 17th time in three weeks and cross my fingers that the issue can now be resolved........
Cox better refund your last bill. This is pure ridiculous.
