Suspicious Activity Again and Again and Again
I have been a COX customer for 23 years. Until the last year I doubt that I encountered a single problem with password and/or suspicious activity. For the last year or so, more and more and more of ...
Forum Discussion
I could have written this account... I have been through the exact same situation since Saturday! Thank you for taking the time to write this - it is so frustrating. Round and round I go with tech help - they are so clueless. The first guy said it was a problem in my home and I should pay $10/month for "upgraded help." Its not in my home and I can prove it. Second guy slurred his speech (drinking), third guy was better but didn't fix it. He submitted a form to "someone" that would get back to me in 24-48 hours. Well, that didn't happen either. My whole life is centered around this email address. I'm tempted to just drop it and create another one....but wait, can't do that anymore as of August. WTF?
Oh yes, I failed to add that I too was told by not one but by two COX "experts" that they could fix my problem but I would first have to signup for a pay by month contract as some sort of Cox Preferred Care program or some such foolishness. Normally, I try to stay reserved with people who are at least attempting to help me but these two contacts were nothing short of a poor attempt at extortion. I was not reserved. And yes, I was also told by a tech named Jason that he would personally send a request to have my sending ISP unblocked........That was last week. Still blocked and still no response to my "unblock" requests. I guess I should not be stunned any longer with poor service from any number of different companies. But THIS is truly beyond the pale of decency. COX is just flat ignoring this situation and is not called to task for what they are doing to paying customers..........
Agreed!!
I work for a small local business and noticed about 2-3 weeks ago - that EVERY one of my previous Clients that have a cox.net account - Did NOT receive my correspondence even though we've been communicating for YEARS!!!
Not only does this look absolutely unprofessional on my part - But what about the MONEY i POTENTIALLY LOST????????
- @BassetMom
Do you have a way of contacting these people other than there cox email? If so please have them contact my team via Facebook, Twitter or email us at cox.help@cox.com. This will allow us to investigate and see if this issue can be resolved.
Jonathan J
Cox Moderator
- @Woodsman, Cox sends out emails requesting that customers change their password not only for security reasons but also because our system detects unusual activity associated with that email address. This could be because Cox thinks your email password has been compromised or that your computer may be infected with Malware. Cox offers McAfee free, for up to five devices in the home. Please ensure all devices in the home have anti-virus and anti-malware protection.
www.cox.com/.../cox-security-suite-plus-powered-by-mcafee.html
Cox uses several IP and domain-based RBLs to make filtering decisions. Ensuring that your IPs and domains are not listed on these types of lists will reduce your chances of being blocked by Cox as well as other providers. In reference to the email issue, you will need to visit www.spamhaus.org/.../, enter your IP address (you can get this from http://whatismyip.com), and press the Lookup button. If your IP address is listed on one of the blocklists, the lookup tool will tell you which one and will give you information on how to resolve the issue. -Kevin M. Cox Support Forum Moderator Woodsman......It has been 4 days since your post. My same issue has not yet been resolved. Has yours? If yours has, what was the fix and did you ever receive an explanation as to the cause?
