Forum Discussion

Blatz's avatar
Blatz
New Contributor
4 years ago

Support Communication Text vs App

Apparently there's been an outage in my area. Don't like outages, of course, but a very unhelpful thing is the conflicting updates. The Cox app tells me there are intermittent outages and invites me to sign up for text updates. When I request an UPDATE by text the message is that "the outage has been cleared." Better communication between these two services would be appreciated. 

  • Allan's avatar
    Allan
    Moderator
    4 years ago
    @Blatz, Excellent suggestion. If you have any questions about the outage updates, please send us a private message with your full name and address so we can help. Thanks. -Allan, Cox Support Forums Moderator.
    • Blatz's avatar
      Blatz
      New Contributor
      4 years ago

      Thank you. I've messaged with support. Contrary to what the text notification update says, the outage is still ongoing and being addressed. 

      • Bruce's avatar
        Bruce
        Honored Contributor III
        4 years ago

        What do you expect of a communications company?