SUGGESTION: Speed Checker
i would suggest Cox implement a speed tester on the app that allows us to send in our low speeds to support and for feedback. I can’t count how many times I use a speed checker and it shows my sp...
Forum Discussion
@ABCDEFG, Thanks for the suggestion. We do have a speed test option on our website at cox.com. If you login, it will record your results and we can see them from our side. Also, your modem is currently reporting multiple time out errors. Are there any signal amps or splitters on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
Allan..".If you login, it will record your results and we can see them from our side." Are you implying that if you run the speedtest from within the Cox.com login, that my speed results are sent to COX? I've been running it from outside. Does COX really review this data? I ran a test from inside and did not see any changes or an expanded explanation.
Also, does the "inside" version make any comparisons to other users that either go to the same server or to others. That would be GREAT. I do not see any words on the site, that expands this comment of yours.
- Hi Ekhawaii. The "inside" version does log your speed test for troubleshooting purposes as it only uses Cox servers to test with. It doesn't make any comparisons as it is just a troubleshooting tool used. - Lisa, Cox Support Forums Moderator
