Forum Discussion

bohenlv's avatar
bohenlv
New Contributor
7 years ago

Sudden loss 1 email folder (one of "My Folders") - others intact Recover?

Suddenly lost all email content in one of My Folders ("Temp Saves"). My "Saved Mail" folder remains intact. Is there a way to recover these emails via your server? I had backed up all emails in July (via Thunderbird), but can't figure out how to move the backup to current folder.

  • GregP1's avatar
    GregP1
    Moderator
    7 years ago

    Hi Bohenlv,

    We would not have a way to recover the emails from the server. If you do have the emails downloaded in Thunderbird you can forward the emails to yourself and then move them into this folder. this would have to be one email at a time.

    Greg P
    Cox Forums Moderator