Forum Discussion

ItsJustRuss's avatar
ItsJustRuss
New Contributor
5 years ago

Strange new screen when trying to access COX webmail regardless of device type

Wow! Today when I try accessing my email on desktop or mobile device, I get a splash screen that says 'Welcome to CCI-RES, R!' And asks for a password. I have not done that. --- Also the web address is now: https://www.cox.com/content/dam/cox/okta/webmail.htm

Is this legit? Are we infected? (But multiple scanners show nothing.)

  • dxd's avatar
    dxd
    New Contributor II
    5 years ago

    I had the same screen for a moment,  clicked the back arrow on my browser thinking I had accidentally clicked something.  It then logged me on to view my webmail.  I tried to signout using the icon on the webmail toolbar,  but it just keeps reloading the page.  I had to close out of the browser completely,  Opened up browser again,  clicked my bookmark for Webmail,  logged in like normal,  but it still won't let me sign out.

    • ItsJustRuss's avatar
      ItsJustRuss
      New Contributor
      5 years ago

      Thanks for sharing your situation. - So it sounds like we both are lacking a solution as to if COX put this out or if its some malware or... ?

    • BrianM's avatar
      BrianM
      Moderator
      5 years ago
      This is part of the recent maintenance to the mail platform, not malware. It was likely asking you to update your secret question/answer if it was not completed and/or incomplete as a security measure. There were a couple issues that needed to be corrected related to logging in after the maintenance, but everything should be working properly now.

      Brian
      Cox Support Forum Moderator
      • Andrew_Wees's avatar
        Andrew_Wees
        Contributor III
        5 years ago

        Brain will the cox forum and support tabs return to the email login page?