Forum Discussion

jwyeckel's avatar
jwyeckel
New Contributor
5 years ago

STOP ROLLING BLACK OUTS!!!!!!

KIDS LOSING SCHOOL WORK, PPL LOSING WORK WORK, WE PAY 4 SERVICE & YOU DONT DELIVER. SHOULD REIMBURSE PPL. EXPECT CLASS ACTION LAWSUITS, EXPECT PROTESTORS TO MOVE TO UR DOORSTEPS. 4 DAYS NOW IN SUMMERLIN INTERNET KEEPS GOING ON & OFF

  • Setup-485's avatar
    Setup-485
    New Contributor
    5 years ago

    I know bro. I'm pissed off too. I wish they would automatically reimburse us instead of having to call every time. it's really frustrating.

    • EricaW's avatar
      EricaW
      Former Moderator
      5 years ago
      Hi Setup-485,

      Your feedback is valuable as we work to improve such processes. For now, please feel free to reach out by emailing cox.help@cox.com or other communication as often as you must.


      Erica
      Cox Support Forums Moderator
  • MariaL's avatar
    MariaL
    Moderator
    5 years ago
    Hi jwyeckel,

    I was able to find your account based on your Forums user ID and identified that there were outages affecting your area the past couple of days. I am showing that a network upgrade is being performed in your area to improve network reliability and increase bandwidth. Service may be intermittent until the work is complete. We apologize for any inconvenience and appreciate your patience as we make improvements with our network.

    Maria
    Cox Support Forum Moderator