Stop chasing the next money making scheme and fix and maintain what you have
This is getting really irritating. We have had spotty internet for a while in my area. First tech came out and gave us an upgraded modem that can get up to 5Gbps. I told him you have to mainain 1Gbps first. Regardless, the modem worked for a week and then slowed down again. Starting this past Sunday, we've had drops every night. This morning, the site says an outage in my area and then refresh and no outage (there isn't currently, I'm online sending this) yet I get a text saying there is. Want to use chat/Oliver? Apparently, only with your cell phone, probably a Cox cell phone only, right? Email support? Sure, as long as it isn't flagged as junk (this was the receipt I got after sending an email).
You are living off the archaic back of coax cable for high speed. This cable is effected by heat and cold, your taps used to go out a lot in summer due to them sitting in the peds in the heat and they have/had processors built into them). You are too busy getting everyone else to support your money grab (Yahoo for your email, Verizon for your cell phones), that you are really letting your infrastructure slip. Get back to being a company that supplies a service and stop being money grubbing dirt merchants.