Forum Discussion

vinny_s's avatar
vinny_s
New Contributor
4 years ago

speed

I AM PAYING FOR 100MBPS AND JUST DID SPEED TEST ON OOKLA AND DOWNLOAD SPEED WAS 2.5 WHAT'S UP WUTH THAT ONE NO SPLITTERS INVOLVED ANDTRIED OTHER PROVIDERS
jamemot's avatar
jamemot
New Contributor
4 years ago

Same here. I’m not even reaching 1mbps on download speed. I just bought my SB 8200 this month coz I was thinking Im having too much pings and jitters. My connection has improve for a while until it just went down especially after the outage that happened the other day. What’s going on with COX. Makes me want to change ISP. 

  • MichaelJ's avatar
    MichaelJ
    Moderator
    4 years ago
    Jamemot,

    Feel free to reach out to our Social Media Team if you need help with internet issues. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. You may also contact our Tech Support online at www.cox.com/.../contactus.html

    Thank you,

    Mike J.
    Cox Support Forums Moderator

    • RPVgrumpy's avatar
      RPVgrumpy
      New Contributor
      4 years ago

      I’ve been having same problem since August of 2020. No one at Cox can resolve it. It could be SB8200 modem or Orbi RBR20 router. It’s complicated. Maybe a bad cable. 

      Tech verified cable setup is providing a good signal so Cox thinks it’s a router issue  

      JAMEMOT:  what router are you using?  

      BTW; I’ve been doing a modem reset every day. Quickest way to do that is to sign in to Cox  takes about 5-10 minutes  

       

      • RPVgrumpy's avatar
        RPVgrumpy
        New Contributor
        4 years ago

        PS: drop in speed froy100mbps to 5 mbps started back in august (?) happeniyonce a week. Now it’s every other day. 

        I would switch ISP if that was an option too! Although we may find out other providers have similar issues. 😂