Solved
Speed halved after recent outage
Equipment: Arris SB6190 (have a SB6183 on standby if needed). ASUS RT-1900P router.
Hello,
My first and hopefully last post in this forum. This is pretty straightforward. I’ll try to explain wh...
Forum Discussion
While the advertised Internet speeds are up to speeds we're happy to offer any assistance we can within the scope of support including sending a technician to check service up to the modem itself. The numbers you're reporting however make it sounds like you have a 10/100 Ethernet somewhere in your LAN. Can you try sharing a screen shot of the Ethernet connection status for the device you're testing from?
-Chris
-Chris
Hi Chris, and thank you for responding. I’m sorry for venting my frustration on here, please know I do not personally blame the support techs who I have been in contact with, and greatly appreciate their help and support in whatever way possible.
That’s an interesting idea about the 10/100 deal, I’ve checked my equipment and they are all equipped with gigabit ports, but something could be falling back to 10/100. As a matter of fact, on the speed tests it does act like an invisible barrier at 100. What would you like me to snap a picture of?
I would like to mention, that in the midst of my frustration last night I did a manual power cycle of the modem. More accurately, I unplugged it for almost an hour. When it came up, I then did a reset from within the Cox app on my phone. Since then it’s stayed in the 120-150 range, which is absolutely a-ok with me. It’s now been 24 hours and it hasn’t fallen back. I’m not constantly testing it either, as I had to go in to work today instead of working remotely.
On the technician thing, I went over to a friends house today to troubleshoot their speeds and WiFi. They had a Cox tech over there, but the tech said they are not allowing techs inside houses in Phoenix due to COVID-19. So I’m not sure what the tech could do besides check the taps outside. But if you think a tech should check them, by all means send one.
Anyway, sorry for the long post.
-Ryan
- Hello,
Thank you for reaching out to the Social Media Team. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderator
