Forum Discussion

AZ_Walter's avatar
AZ_Walter
New Contributor
10 months ago

Spam Explosion

In the past week or so it seems that Cox has lost control of the spam filtering for the email. It used to be really bad, and then subsided. But now the spammers are back and in full force. I have not made any changes to my spam settings, although they are harder to find in the "new webmail."

So Cox, how are you going to resolve this? I already use other providers for email as well, and their spam blocking is far superior. I have had this cox.net email for a long time and want to keep it. 

28 Replies

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  • Windows_Upate's avatar
    Windows_Upate
    New Contributor II

    Cox email is really BAD!.   There is so much spam now.  Why can't Cox fix it??????

    • Darkatt's avatar
      Darkatt
      Valued Contributor III

      This is a forum for Cox users to assist one another. If you have a question or concern for Cox, you will need to contact Cox Directly, either through their email, twitter, facebook, or calling them. BTW, whats a Upate?

      • Windows_Upate's avatar
        Windows_Upate
        New Contributor II

        I agree but who in cox to contact about the email system.  The people I talk to on the NO help line have no knowledge of the email system.  The ask stupid questions to reboot, reinstall or reset things that have no impact on the email system.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    Try forwarding your Cox email to the other email provider so you can use their spam filters. If it's Gmail, see here. Once added, you can change the email in the "To" field. See here for more info.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor

        I disagree. I haven't gotten actual spam in my Gmail inbox in a long time. Plus the report and unsubscribe function works better too. If you really want to get tricky with spam, create a Gmail alias and give that to people and companies you don't trust. That way you can see who is sending you spam and specifically block anything going to your spam alias. 

  • Windows_Upate's avatar
    Windows_Upate
    New Contributor II

    Getting the same problem.  At least 5 spam, malicious and phishing emails per hour.    The new email system **!!!!!  The spam filter options is not on the setting page.  Where can I find the spam options?

  • dph525's avatar
    dph525
    New Contributor

    Same exact thing here .. Cox used to be good but my email is almost. worthless now due to at least 500% increase in SPAM daily. All from a few domains with obviously dummy users so marking as SPAM or blocking sender does NO GOOD. I have never seen it as bad as the last week or two. 

  • CurtB's avatar
    CurtB
    Valued Contributor III

    If you receive unwanted email in your Inbox, you can block it with Filter Rules.  Messages flagged as spam will go to the Webmail Spam folder.  Your only option to stop them is to "unsubscribe".  I was suspicious of doing that, but my primary account was getting 60+ spam messages per day so I decided to try it.  Spam has since decreased to maybe 1 or 2 per day, often none.

    The "Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003" (Can-Spam Act) requires that all commercial email contain an obvious link to opt-out from future email.  Any opt-out offer must be able to process requests for at least 30 days after the message is sent. This request must be honored within 10 business days.  Companies may not charge a fee, ask for any additional personal information or sell email addresses in the future.  A company that disobeys these regulations can be subject to steep fines.

    However, clicking an "unsubscribe" link comes with risks for various phishing and malware attacks.  You could be confirming an active email address that could be sold to cyber criminals.  Don't click "unsubscribe" if the link is a tiny URL.  Outlook will give a warning message.  I don't know that Webmail does that, but you can copy the link and check it before you click it.  Don't click "unsubscribe" if the email looks suspicious.  A legitimate company's email probably won't have misspelled words, poor grammar or a generic domain like gmail or hotmail.  A non-generic email domain doesn't guarantee the link is safe either though.

    The above describes the only option to block Webmail flagged as spam, my own experience, and potential risks.  Decide for yourself when to "unsubscribe" from Webmail going to Spam.  

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      However, clicking an "unsubscribe" link comes with risks for various phishing and malware attacks.

      That is why I like Gmail. It gives you the option to unsubscribe from the Gmail UI, saving yourself any nasty redirects.

  • unsubscribing from spam does not work if you never subscribed to it in the first place, all you are doing is confirming your email address.