Forum Discussion

Frustrated_Cox_'s avatar
New Contributor
3 years ago

Spam and cox website woes

I got an email from that instructed me to change the mailing address for sending bills to a PO Box in Louisville, KY. While interesting that the email appears to come from the Cox domain, the content is quite suspicious for fraud. I called cox and was told to forward to This address bounced back.


  • Can Cox comment on this?
  • If it is spam, why did Cox not alert us to this spam lurking?
  • If a real address, seems quite surprising
  • Can Cox make their website easier for support? When I first tried to solve this, 'Oliver' looked like what I needed. I found several pages with Oliver as a logo or word such as but on my browser (CHrome) none were clickable links. Very frustrating.

Cox, why are you struggling so?