Thanks, I appreciate the replies. The more attention this topic gets, the greater the chance that Cox will eventually have to address this issue. Just as long as posts, such as this, remain active.
In regards to Cox outsourcing, it's no surprise that Cox moved away from maintaining their email servers by having them outsourced through a third-party. It may also have to do with Cox changing their email policy back in August 2019: www.cox.com/.../cox-email-creation-policy.html
So now the Cox solution for their inept management of their email servers is to start eliminating the poor email service altogether. Whichever the case may be, it’s clear that whoever Cox handed the keys to, continues to absolutely do nothing in blocking spam and other potentially harmful emails. It's also plain to see that Cox has ceased in offering support to those experiencing problems with Cox Webmail. Evidence for such lack of support can be found within the 1,011 search results here on the forum using the keyword "SPAM". This is another example of what happens when a utility is granted an exclusive contract and left to do as they please.
Email is a basic service of any Internet Service Provider and it’s not rocket science. Personally, I pay Cox a lot of money for internet that includes email service. A service that I rely on for daily communication involving bill payments, doctor notices, bank accounts, insurance matters, subscriptions, appointments, contacts, and other critical daily functions. But that's hard to do when spam has taken over and is in complete control of your inbox. The FCC advises customers to forward unwanted or deceptive messages to their email provider. But what if your provider is unwilling or incapable of correcting this issue?
One would expect better service from a company with an estimated annual revenue of $32 billion, according to Forbes. However, it appears that Cox would rather waste time and money than admitting something is wrong instead.
I am not too pleased with COX right now myself but it's not their fault you got yourself on a bunch of subscription lists, possibly hacked, or your contacts accounts hacked and your email is out there for spammers to go to town with.
2 years ago someone posted a similar message on this forum. The reply from the moderator was that Cox does not consider email to be a "basic service of any Internet Service Provider". Email was considered as a perk that cost the customer zero. The underlying concept was ..... since email was free, customers could afford to put up with some deficiencies.
I have been a Cox customer since the mid 90's when they first set foot the Valley, after buying out Speed Choice and Cable America. Back then, there was no such thing as free email or Google for that matter, and web services such as Yahoo were in development. So having a Cox email account wasn't necessarily considered a perk, but rather an essential component of the internet package. In fact I paid $10 a month extra so my daughter could have her own email addy. Fast forward some 30 years later, and I’m still paying Cox for the same type of service - although it costs much more - despite its deterioration. The fact that we have free web services like Yahoo, Microsoft and Google shouldn’t give reason to abandon Cox webmail and go elsewhere. Nor should it let them off the hook either.
As far as having a bunch of subscriptions, I'm glad you mentioned that because it’s certainly not the case here. First off, I use my Cox account strictly for personal and business related activity, such as banking and lending, paying bills and utilities, medical and dental appointments, booking flights, insurance claims, legal concerns, communication between friends and family, etc.
Secondly, I use Gmail for most everything else, like shopping, pizza and food deliveries, social media, blogs and posts, etc. Stuff that may be more vulnerable of being hacked or otherwise compromised. Yet surprisingly, unlike Cox, I don’t get one iota of spam delivered to my Gmail inbox. Which brings me back to my first post, “if Gmail can protect their users from spam for free, then why can't Cox?”
That would have been about the time (my estimate is October, 2019) that the floodgates for this god-awful spam opened up and have yet to close, despite numerous complaints about it (including several by myself). You can’t block the address because they just change the address, plus you only have a limited number of addresses to block. The only relief I have found is using Outlook. After creating a few rules, Outlook does a decent job of weeding out the spam. However, only the Windows based version will do it (the iPhone app is useless), and once in a while, a “bug” gets into the system that requires you to re-enter your username and password for Cox. When that happens, it essentially resets everything as far as filtering, renders existing filters useless, and the program “unlearns” what is spam. So for a few days, the Spam flows through like raw sewage. Does Cox plant these bugs to let this ** through? It can be sooooo frustrating. I’ve just about had it and have a Gmail account set up. Might just be a matter of time (and the effort of notifying people tied to this address) that I’m switching.
