Worse service I ever had from any company…why do they want to get in my house so bad? I’ll tell you so they can make an excuse to charge you for something. I have big dogs and nowhere to “lock them up” but why is this MY problem. Cox is the only internet in my area and they abuse the **bleep** out of it. I drove to get a modem once 1.5 hours each way and got home and it was broke.never worked. They told me I had to bring it back…or drop it at a designated carrier when I asked who was the closest they said they had no idea….worthless. I pay 160 a month for garbage. Now they telling me to not use profanity on my cell phone…woke ass **bleep**. I’m pissed and I’m pissed at them because they are just doing what they want. Who can help?
How do you mean "want to get in my house"? Like did they contact you out of the blue? Or did it come up during a call or appointment? Did they mention why? If the problem is Cox is detecting ingress or bad signal coming from your house, they either need to get inside to help fix the leak or disconnect the line going to your house. Not only does not allowing Cox in to fix the problem probably cause the modem they gave you not to work, not only can it affect everyone's service in your area, but it risks Cox terminating your service. For all we know, you could be causing OP's problem, although that isn't very likely.
As for using profanity, I agree with Cox. You shouldn't use it here either. IMO it's a sign of ignorance and it's against the forum rules. The people you talk to, both on the phone, and here on the forums, are human beings. Have some empathy and compassion. Their job is not easy. Not only do they have to deal with customers like you, but the good ones have to handle all the problems the bad one's cause. Not to mention trying to troubleshoot a technical problem with someone who isn't technical, and you can't even see what they see. It's not easy. If you want help from us forum users, create your own post with data on both the problem and the configuration of the network, and I or someone else will help.
