Slow ultimate speed
I have very slow Ultimate download speeds, disconnects, slow webpage loads, video buffering, and I did call Cox tier 1 but they were no help and told me I am getting good download speeds for the Ulti...
Forum Discussion
Hi NerdGirl, your modem is reporting packet loss, so I'm glad to see you have a service call scheduled. The packet loss is most likely the source of each of the symptoms you described. Please let us know how your appointment goes, as well as your resulting speed test results. -Becky, Cox Support Forums Moderator
A Cox Tech was supposed to come to my apartment between 5pm and 7pm CST, but he never did show up and I got an email at 9:17 PM saying the order was canceled.
- Hi NerdGirl, a field tech knocked on your door and noted that no one answered the door. He left a door tag. Did you find a notice on your door? -Becky, Cox Support Forums Moderator
I see no door tag or notice on my door, and what time did the field tech came? If he came at 8:30 or 9PM, it was because I was at work. If it was in the morning, it was because I was asleep and I work 3rd shift. Can I please reschedule for a field tech sometime tomorrow?
