Forum Discussion

olivesage's avatar
olivesage
New Contributor
2 months ago

Slow speeds on Gigablast, down to 5mbps regularly.

This is what is happening for us... Is anyone else experiencing this same issue and frustration?

Our speeds are regularly less than 10mbps and they want to charge us for their tech to come out, but cannot articulate what their techs would be able to do for us. When we restart the modem, our speeds pick back up to about 300mbps, and then after about 20 minutes our internet slows back down to unusable speeds. I can tell this gets worse towards the end of the month as we use through data, but I pay the additional $20 for unlimited data, so what am I really paying for when I am stuck with dismal internet speeds? I am paying $170/month total for this and gigablast, and the only thing their support does is push their equipment for an additional monthly fee, along with another $10/month for their service calls. I understand the service fee to some degree, but since this is an issue with Cox throttling the internet, I would almost knowingly be wasting my money. I know not to expect 1 gig of internet speed, but for what I am receiving, shouldn't I be paying for the lowest internet plan, and not $170/month? Also, this seems to have gotten worse since 2Gig is now available.

I have the recommended Docsis 3.1 modem, and am getting these slow speeds even when I am directly connected to the internet (not on wifi).

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    First, what model modem and router do you have? Can you show the signal levels from 192.168.100.1? Does the problem affect wired and wireless devices? Cox doesn't throttle, so it has nothing to do with your cap. What speed do you get wired direct to the modem? Remember to reboot. Last, how does the coax get from the street to the room the modem is in? Cox only charges for a technician if the solution is any wiring issue inside the house(past the dmarc).