Forum Discussion

MickeyCT's avatar
MickeyCT
New Contributor
3 years ago

Slow speed already - Can I downgrade without it getting worse?

I have the Cox Ultimate 500 internet yet my download speeds are less than half what is advertised.  They average between 150 and 175 Mbps.  If I downgrade my service to Ultimate 250 will Cox force th...
sacolton's avatar
sacolton
New Contributor
3 years ago

Sounds like you have an old DOCIS modem.  DOCIS 3.0 can't do high speed.  You will need a DOCIS 3.1 modem.