Slow Internet after 8pm!!

Question

Why is my internet fine all day then after about 7 or 8 pm it slows down so much that I have to wait 10 or 20 minutes for a web page to load?&nbsp; I think we're getting ripped off by the internet providers, and they don't seem to care.&nbsp;

michaelj · Answer

Hi, can you provide some more information. Are you on a wired or wireless connection? What level of internet service do you subscribe to. Are there multiple internet users on your home network at that time?

pizzazz_picasso · Answer

Bump

mkflan · Answer

I'm having the same problem! It's fine until I need to use it at night. Cox is going to get me fired from my job! I've had a technician come out multiple times to "fix" the problem. Tonight, multiple speed test show a high of 15 mbps. I'm paying for 150 mbps!!! Tried Wifi as well as ethernet cord. No other users online. New modem and router. I don't know what else to do for decent internet! It is very frustrating and I'm scared of being employed at this point. I work at home and on Beijing time. Paying over a hundred dollars a month and getting 8-15 mbps?!? That is for both upload and download speeds. It got worse since the tech came out on Friday.&nbsp;

dustinp · Answer

mkflan,

We can look at your account to see where we've been to determine where the issue is happening. Please email cox.help@cox.com with your account information.

djgem · Answer

Here's a quick way to find out where the problem (or should I say BLAME) may lie....
On a Windows computer:
Click on the "start" icon (bottom left corner) --&gt; go to the search box (the ONLY open empty box you can type in) and type in cmd then press enter
A black box will pop up --&gt; type in ping -t cox.com then press enter....
You should see something like this:
C:\Users\Mimi&gt;ping -t cox.comPinging cox.com [45.60.49.167] with 32 bytes of data:Reply from 45.60.49.167: bytes=32 time=121ms TTL=253Reply from 45.60.49.167: bytes=32 time=122ms TTL=253Reply from 45.60.49.167: bytes=32 time=122ms TTL=253Reply from 45.60.49.167: bytes=32 time=123ms TTL=253Reply from 45.60.49.167: bytes=32 time=121ms TTL=253Reply from 45.60.49.167: bytes=32 time=123ms TTL=253Reply from 45.60.49.167: bytes=32 time=121ms TTL=253Reply from 45.60.49.167: bytes=32 time=120ms TTL=253
Let that run for about 10 minutes or so then press the Ctrl button and, at the same time, press the "C" key on your keyboard --&gt; the following will pop up next....Ping statistics for 45.60.49.167:&nbsp;&nbsp;&nbsp; Packets: Sent = 8, Received = 8, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:&nbsp;&nbsp;&nbsp; Minimum = 120ms, Maximum = 123ms, Average = 121ms
You want to be looking at that MAXIMUM..... If that's high then there are definitely issues.... If there are issues then run the next test.....
In the same black box type in tracert cox.com and press enter. You should see something similar to the following:
 C:\Users\Mimi&gt;tracert cox.comTracing route to cox.com [45.60.45.167]over a maximum of 30 hops:&nbsp; 1&nbsp;&nbsp;&nbsp; 11 ms&nbsp;&nbsp;&nbsp; 17 ms&nbsp;&nbsp;&nbsp; 13 ms&nbsp; 10.5********** (blanked out for my protection)&nbsp; 2&nbsp;&nbsp;&nbsp; 15 ms&nbsp;&nbsp;&nbsp; 13 ms&nbsp;&nbsp;&nbsp; 14 ms&nbsp; 100.127.74.24&nbsp; 3&nbsp;&nbsp;&nbsp; 22 ms&nbsp;&nbsp;&nbsp; 19 ms&nbsp;&nbsp;&nbsp; 17 ms&nbsp; 100.120.100.12&nbsp; 4&nbsp;&nbsp; 372 ms&nbsp;&nbsp;&nbsp; 29 ms&nbsp;&nbsp;&nbsp; 15 ms&nbsp; lag-194.bear1.Phoenix1.Level3.net [4.31.188.61]&nbsp; 5&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; *&nbsp;&nbsp;&nbsp;&nbsp; Request timed out. &lt;----BAD!!!!!&nbsp; 6&nbsp;&nbsp; 177 ms&nbsp;&nbsp;&nbsp; 31 ms&nbsp;&nbsp;&nbsp; 32 ms&nbsp; 4.7.26.34&nbsp; 7&nbsp;&nbsp;&nbsp; 31 ms&nbsp;&nbsp; 179 ms&nbsp;&nbsp;&nbsp; 36 ms&nbsp; 45.60.45.167Trace complete.
See that section marked BAD??? Yeah, that means something's BROKEN..... If you see high connection time (the section that's in "ms" = milliseconds) or if you see what's in mine (timeout) then you have something to work with. Let's say I'm having slow speeds, I'll run another test to a site that's NOT owned by Cocks......
C:\Users\Mimi&gt;tracert yahoo.comTracing route to yahoo.com [206.190.39.42]over a maximum of 30 hops:&nbsp; 1&nbsp;&nbsp;&nbsp;&nbsp; 9 ms&nbsp;&nbsp;&nbsp; 15 ms&nbsp;&nbsp;&nbsp; 22 ms&nbsp; 10.5********** (blanked out for my protection)&nbsp; 2&nbsp;&nbsp;&nbsp; 16 ms&nbsp;&nbsp;&nbsp; 25 ms&nbsp;&nbsp;&nbsp; 15 ms&nbsp; 100.127.74.26&nbsp; 3&nbsp;&nbsp;&nbsp; 22 ms&nbsp;&nbsp;&nbsp; 16 ms&nbsp;&nbsp;&nbsp; 19 ms&nbsp; 100.120.100.16&nbsp; 4&nbsp;&nbsp;&nbsp; 28 ms&nbsp;&nbsp;&nbsp; 28 ms&nbsp;&nbsp;&nbsp; 27 ms&nbsp; 68.1.4.252 &lt;---- LAST COX CONNETION&nbsp; 5&nbsp;&nbsp;&nbsp; 33 ms&nbsp;&nbsp;&nbsp; 28 ms&nbsp;&nbsp;&nbsp; 29 ms&nbsp; UNKNOWN-216-115-101-X.yahoo.com [216.115.101.244]&nbsp; 6&nbsp;&nbsp;&nbsp; 29 ms&nbsp;&nbsp;&nbsp; 36 ms&nbsp;&nbsp;&nbsp; 27 ms&nbsp; UNKNOWN-216-115-102-X.yahoo.com [216.115.102.186]&nbsp; 7&nbsp;&nbsp;&nbsp; 48 ms&nbsp;&nbsp;&nbsp; 41 ms&nbsp;&nbsp;&nbsp; 43 ms&nbsp; UNKNOWN-216-115-104-X.yahoo.com [216.115.104.79]&nbsp; 8&nbsp;&nbsp;&nbsp; 90 ms&nbsp;&nbsp;&nbsp; 59 ms&nbsp;&nbsp;&nbsp; 61 ms&nbsp; ae-6.pat2.swp.yahoo.com [216.115.100.91]&nbsp; 9&nbsp;&nbsp;&nbsp; 94 ms&nbsp;&nbsp;&nbsp; 64 ms&nbsp;&nbsp;&nbsp; 62 ms&nbsp; ae-7.pat1.gqb.yahoo.com [216.115.96.45]&nbsp;10&nbsp;&nbsp; 121 ms&nbsp;&nbsp;&nbsp; 62 ms&nbsp;&nbsp;&nbsp; 64 ms&nbsp; et-1-0-0.msr1.gq1.yahoo.com [66.196.67.101]&nbsp;11&nbsp;&nbsp;&nbsp; 63 ms&nbsp;&nbsp;&nbsp; 63 ms&nbsp;&nbsp;&nbsp; 63 ms&nbsp; et-0-0-0.clr2-a-gdc.gq1.yahoo.com [67.195.37.73]&nbsp;12&nbsp;&nbsp;&nbsp; 63 ms&nbsp;&nbsp;&nbsp; 71 ms&nbsp;&nbsp;&nbsp; 63 ms&nbsp; et-17-25.fab4-1-gdc.gq1.yahoo.com [67.195.1.87]&nbsp;13&nbsp;&nbsp; 240 ms&nbsp;&nbsp;&nbsp; 63 ms&nbsp;&nbsp;&nbsp; 64 ms&nbsp; po-12.bas2-7-prd.gq1.yahoo.com [206.190.32.35]&nbsp;14&nbsp;&nbsp;&nbsp; 60 ms&nbsp;&nbsp;&nbsp; 57 ms&nbsp;&nbsp;&nbsp; 55 ms&nbsp; media-router-fp1.prod.media.vip.gq1.yahoo.com [206.190.39.42]Trace complete.
That section that I marked is the last place that Cox physically has any control over your connection to the outside world basically. If you're seeing high connection times or timeout's before that last Cox connection then the issue is COCKS!!!
Don't let their so called tech support beat you up; use tools available to you to challenge them and PROVE they are the one's with issues.....

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Slow Internet after 8pm!!

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