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melissa_martin's avatar
melissa_martin
New Contributor III
4 years ago

slow gigablast speeds in las vegas

 new note :speeds in the morning are awesome! for about 2 hours i get 800+mbps down, and 35 mbps up. i love my cox service, usually it is awesome, and i never have any complaints. for the past few weeks it has been slower than a century link 10mbps dsl connection from 10am to midnight.

i will be posting tests below.

monday august 10 6am test  (fast)

monday august 10 7am test (fast)

monday august 10 830am  (here comes the slow)

monday august 10 930am  

monday 8-10-20 330pm

monday 8-10 1015pm

thursday august 13 6:45am

thursday august 13 805pm (come on really, i pay $160 a month for this???)

thursday august 13 1020pm (im about to start effing cursing)

friday august 14 635am (not what im paying for, but ill take this all day long)

friday august 14 945 pm (upload test wont even connect)

saturday august 15 6am(right on time fast as ****)

saturday 8-15-20 1130am (cant even break 10mbps)

saturday 8-15-20 940pm (i cant even work from home anymore this is f****** B*******)

monday august 17 620am(wow 445 mbps)

for the past 3 days our speeds have been slower than 50mbps on the down, the up is fine. i am chatting with tech now, who states that we are getting the speeds we are paying for. how is that?https://gyazo.com/929b5cad60707dda2f94e4c2c71bd18a

26 Replies

  • Lainemac4's avatar
    Lainemac4
    New Contributor

    For me it's the opposite. my downloads are fine, but my uploads are only around 8mbps

    • ChrisL's avatar
      ChrisL
      Former Moderator
      I looked at your connection as well and it appears your device may still be in setup mode which usually prevents the Internet from working. I'd suggest signing into the device at http://192.168.0.1 and setting up your wifi name and password preferences then test the connection again.

      -Chris
      • Cyber's avatar
        Cyber
        New Contributor

        Wow....our problem appears to be the same. I am in Las Vegas, NV 89166. I noticed the dramatic drop in speeds on August 2nd. I called support on Monday, August 3rd, and a Tech was scheduled for the 6th for the hours I see a significant drop in speeds (3 PM-5 PM). Tech came out and said speed was good to my panel and left without checking modem or anything else and advised I had to troubleshoot my lines in the house for which I pay $10/month for them to solve. I subsequently took my new modem, Motorola M8600 (I swapped from Netgear CM1000 on August 3rd), and tested outside my house at the panel connecting to the line coming from the street. Guess what.... same speed as in my house with two different DOCSIS 3.1 modems (45 down 34 up). I called support and requested a supervisor since I was very unhappy with the Technician's (Christopher) performance. The supervisor looked at modem signals remotely and confirmed signals were significantly outside the acceptable range. The supervisor agreed the previous Tech (Christopher) incorrectly diagnosed the lines/connection in my residence as the problem. Subsequently, a second Technician scheduled for Saturday, August 8th between (3 PM-5 PM). The Tech (AL...) tested the tap at the sidewalk using his modem and my modem. The best speed we saw 120 Mbps down and 34 up) The techs modem and my modem had nearly identical results at the sidewalk. The Technician then tried a different port on the tap at the sidewalk. Same results. The Tech (Al....) concluded the problem is not in my house nor was it my modem. The Tech said he was writing up the problem for maintenance. He stated that it was a problem beyond his level to resolve. On Tuesday, August 11th, I again called Tech support to check on the status of my speeds since there had been no change in my slow speeds (30-40 Mbps down and 8-17 Mbps up). The first support rep stated the maintenance ticket was closed and maintenance commented "unable to duplicate." At no time did I see any improvement from the time the second tech came on Saturday and Tuesday's support call. I am not sure why the maintenance person was unable to duplicate... I am assuming they checked at 6 AM and not 3-5 PM. Maybe because the maintenance person is incompetent or never actually did anything because they know the underlying problem is saturation/congestion (too many users on my node). Since my problem had not changes the phone support said she would be transferring me to maintenance. So I had a lengthy wait for maintenance support and instead, I was connected to remote computer support. He said he had to transfer me to another support person that he is not the support I needed. Again another lengthy wait for the next support person who advised me he was scheduling another tech support person in maintenance to look into the problem (08/15/2020, 8-10 AM). I then readvised the phone support the problem is worst between 3 PM to 6 AM. He subsequently rescheduled for after 3 PM and after speaking to 4 phone support people, and 1 hour and 45 minutes later I concluded my third call for this problem. So here I am and it is Thursday, August 13th and I am still suffering the same speed degradation. The best speeds are in the morning hours between 6-10 AM where my speed is 220-380 Mbps down and 15-35 Mbps up. Just another note.... I have had Gigablast since its initial roll out about 3 years ago. My speeds have been very good speed. However, in July 2019 I had a week where speeds were really bad and again it had to be sent to maintenance who resolved it. Unfortunately, not this time. I suspect Melissa Martin may be correct and Cox has oversold Gigablast in the Las Vegas Valley.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    I checked from this end and the connection is reporting some minor signal issues which could possibly be a factor. If you're using one of our Panoramic Wifi devices be sure to not connect a secondary router as how that can cause conflict between the two devices. For the signal issues, I'd suggest checking all of the cabling to ensure it's hand tight and try bypassing any cable splitters you can to see if that helps.

    -Chris
    • melissa_martin's avatar
      melissa_martin
      New Contributor III

      speed test from today sunday aug 9 3:55 pm

      hey chris, thanks for getting back to us :) the cables are all tight and there are no splitters. the thing is this. at 4am , when very few people are on, the speeds are super fast, 650 mbps down and 35 up, with 1 ms pings. as soon as people start waking up, it goes downhill. for sure the node is over subbed, no question in my mind. either that or there is some strange rf interference that happens everyday, all day from 8am to 230am. please help!!!

      also since last communique a tech from cox came out and he said there was nothing wrong, said he ran tests, didn't come into the house, but tested the line outside and said everything was perfect, also told me that if i wasn't going to rate him a 10 on the survey, to not bother taking the survey :) wow! oh sorry he wasn't a cox tech but a tech from a company that reps cox.

      • BenS1's avatar
        BenS1
        Former Moderator
        Hello Melissa, Do the hardwired devices have slow download speeds during the day time as well or just wifi connected devices? -Ben
  • pkendo's avatar
    pkendo
    New Contributor II

    Hey Melissa, we have also been experiencing incredibly slow speeds here in our neighborhood.  We live near Warm Springs and Eastern across from Sunset Park.  There’s been a lot of utility work going on in our area also.  I’ve called Cox, only to be told it’s our modem and then to be offered an upgrade on speeds. Which was fine because it’s the same price we were paying. But no one at Cox wants to admit they have a problem. I’ve spoken with 6 of my neighbors who also have Cox internet, they have also called and received similar responses.  I’m planning on calling Cox today and requesting a manager. I don’t think the issue is anyone’s modem, I believe it’s a street connection issue and possibly Cox is unaware of the situation.  

  • Simple's avatar
    Simple
    New Contributor

    mine was fine up until the date you are showing.. my wifi seems fine but directly connected to the Modem on my PC is slow with sporadic burst 

  • Simple's avatar
    Simple
    New Contributor

    mine was fine up until the date you are showing.. my wifi seems fine but directly connected to the Modem on my PC is slow with sporadic burst 

    • ChrisL's avatar
      ChrisL
      Former Moderator
      Everything look good from this end when I check your connection. Are you running any kind of router/switch/access point connected to the gateway modem? That can potentially interfere with the built-in router of our device.

      -Chris