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Lrysuto's avatar
Lrysuto
New Contributor
5 years ago

Slow Download speeds

I have the Ultimate plan and for the past hour and a half I have gotten anywhere for 1Mbs-5Mbs for download speed. The upload speed is at 30 Mbs which is what I pay for, but I'm not even getting 10% of what I pay for in download speed. Is there anything I can do to get this number higher? I have tried the tips posted on Cox's website and bypassing the router made no different.

slowdownload

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  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi Lrysuto. I will be glad to further assist you. Please email your complete address and name on the account to cox.help@cox.com. Thanks, Lisa, Cox Support Forums Moderator