Forum Discussion

TaCoffin's avatar
TaCoffin
New Contributor
7 years ago

Slow bandwidth for 1 to 2 weeks every month, anyone else?

I have owned/lived in my house for about 3 years. I have the 150mb speed and unlimited downloads internet with Cox. The first year, great speeds and no issues. These last 2 years have been a headache...
bandwidth
Cox
poor internet connection
poor speed
Becky's avatar
Becky
Moderator
7 years ago
Hi TaCoffin, pings to your modem show high packet loss. I have no doubt that this packet loss is contributing to the connectivity and speed issues you described. I suggest a service call so an on-site technician can resolve this for you. If you'd like my team to schedule a service call for you, email cox.help@cox.com with your full name, address, and a link to this thread. -Becky, Cox Support Forums Moderator
  • TaCoffin's avatar
    TaCoffin
    New Contributor
    7 years ago

    I sent the email. Hopefully this will take care of it for good. Thank you

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      7 years ago
      @TaCoffin

      We will respond to the email shortly thanks for your patience.

      Cox Moderator