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quarxink's avatar
quarxink
New Contributor
5 years ago

Signal quality issue causing intermittent packet loss and consistent network quality fluctuation

I just got off the phone with a Cox technician who told me he was completely unable to schedule a repair for this, so I'm trying here. I have, since around December, had a daily period mid-afternoo...
JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@Quarxink

Are you hardwired directly to the modem, router, or wireless? Also what type of devices are you using when running the speed test?


Jonathan J
Cox Moderator
  • quarxink's avatar
    quarxink
    New Contributor
    5 years ago

    Initially I was using a Cox-provided Arris all-in-one (i think it was a 32x8?) and encountered the issues with that, after the swapout I'm currently using an ASUS 66U router and encountering the same issues. My PC is hard wired, it doesn't have wireless.

    For the speed test, I've used both the Cox provided and speedtest.net, but the timeouts and latency variation was observed from just a continuous ping via terminal.

    • quarxink's avatar
      quarxink
      New Contributor
      5 years ago
      16:55:49 # devices: 5 # connections: 217 736.1 23.7 48.1 1.6
      Hardware vlan2 996.0 0.0 648.0 0.0
      Unknown New Device-02 466.0 0.0 495.0 0.0
      Unknown New Device-03 728.2 23.5 45.0 1.5
      Unknown Galaxy-Note10 6.4 0.2 1.9 0.1
      Unknown New Device-04 52.0 0.0 52.0 0.0

      Above is what yamon shows on my router for network traffic, the numbers are downstream total, downstream current (kBps), upstream total, upstream current (kBps)

      B as in byte, not b as in bit.

      • MichaelJ's avatar
        MichaelJ
        Moderator
        5 years ago
        Did the tech you spoke with indicate why he was unable to schedule a tech to come out? Out of an abundance of caution and for everyone’s safety, we are exercising social distancing. The good news is that we’re still sending technicians to people’s homes. However, our technicians can’t go inside the house. They can check cabling and equipment outside your home. If you need new equipment, they can set it on your doorstep, and they can walk you through troubleshooting / installation while still outside your home. They’ll talk to you over the phone, FaceTime / video chat, or even through an open window at a safe distance.

        Send us a message through you Social Media account, Facebook or Twitter: @CPXHELP, or by email: cox.help@cox.com
        We can help troubleshoot and look at possibly scheduling a tech to come out. Please include the link to this discussion, so we can keep track of the information you have already sent.

        Thank you,

        Mike J.
        Social Media Support Specialist
    • MichaelJ's avatar
      MichaelJ
      Moderator
      5 years ago
      Did the tech you spoke to indicate why he was unable to schedule a repair? Out of an abundance of caution and for everyone’s safety, we are exercising social distancing. The good news is that we’re still sending technicians to people’s homes. However, our technicians can’t go inside the house. They can check cabling and equipment outside your home. If you need new equipment, they can set it on your doorstep, and they can walk you through troubleshooting / installation while still outside your home. They’ll talk to you over the phone, FaceTime / video chat, or even through an open window at a safe distance.

      Please send us a message through Facebook, or Twitter @COXHELP. or email: cox.help@cox.com We can continue to troubleshoot and look at scheduling a tech if needed.

      Thank you,

      Mike J.
      Social Media Support Specialist