Forum Discussion

atrusler85201's avatar
atrusler85201
New Contributor II
6 months ago

Several one minute outages each day

Hi, I'm at my wit's end.  I'm currently connected with a Cox modem, right next to the dmarc to eliminate "inside wiring" as an issue.  I tried connecting a laptop in wired to my modem, replace the o...
Arae0714's avatar
Arae0714
New Contributor
6 months ago

I’m in SoCal having the same issue most of June. Initially it was shorter like you said, and didn’t happen as much, but frequency and duration are increasing over time. Last night it was 2+ hours of about 0.19mbps download speed. Technical support tells us we have “one of the slowest internet packages” at 1G and says please confirm I’ll upgrade you to 2G. Then tries to sell me Cox Care super service. Then says contact the device manufacturer even though it’s not device specific and we have several speed tests. I’m looking into Verizon internet but concerned about their speed as well. 

  • LatitiaS's avatar
    LatitiaS
    Moderator
    6 months ago

    Hi Arae0714,

     

    We want you to enjoy your services and I would really like an opportunity to investigate your speed loss.  Please if you would reach out to us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    I look forward to working with you.  

     

    Cox Support Forums Moderator