Several one minute outages each day
Hi, I'm at my wit's end. I'm currently connected with a Cox modem, right next to the dmarc to eliminate "inside wiring" as an issue. I tried connecting a laptop in wired to my modem, replace the o...
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Yes, I am. For nearly the entire MONTH of June, my cable television has been going out NIGHTLY at around the same time. It has become predictable. Now it is also doing it in the daytime. Had THREE different technicians come out! They were all here for a total of about SEVEN hours, over SEVEN appointments! They keep leaving, telling me that the problem is solved. I know they mean well, and are sincerely trying to get it fixed, but nothing that they have done has solved the problem. I can't stand this any longer!
I've been struggling to get support. Every time I contact Cox, they fail to understand that it's an intermittent issue. The response I get every time is "your modem looks fine, no issues, but we'll send a tech out." Finally got sick of it and then last night I blasted Cox thru multiple channels including publicly on Facebook. One of the techs finally escalated it to the local office. The local office has not responded yet, but miracle of miracles, no outages today (we typically have 5-6 by now). So I'm wondering if the local office is doing things under the radar .. this literally happened about two years ago, and they finally admitted it
