This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at email@example.com. Please not personally. Provide us the name on the account with the complete service address with a link to this thread so we can get started. You are always able to check for outages in your area and sign up for text updates at Cox.com or the Cox app.