Forum Discussion

decipher's avatar
decipher
Contributor
5 years ago

service outages 09/04, 09/05

Last Friday (yesterday) from roughly 1PM - 7PM and again this morning before 9:30AM my internet was down. I have Cox Ultimate 300 and SB6183 I finally reached a Cox tech support rep last night who...
  • decipher's avatar
    decipher
    5 years ago

    With the exception of last week, our service has been entirely reliable (Cox Ultimate 300) since I began working from home at the end of February 2020. I telecommute and am required to report to work within 1 hour if my internet service goes out. Cox customers deserve ample notification when there is a planned service upgrade in the area. If this continues, I'm seriously considering paying Century Link for their 40MB DSL to us as a backup when my Cox goes out. I will definitely consider switching to Century Link once they have fiber in my area. For now, Cox is the only game in town. 🤔

decipher's avatar
decipher
Contributor

There have been more intermittent outages today. 09/05  I rebooted my modem and it reconnected.  I hope someone can provide me with more information about these outages.  

CrystalS's avatar
CrystalS
Former Moderator
5 years ago
Hi,
Outages can be very frustrating especially when you want to use the service. The outages are more frequent than normal because there are upgrades and updates that have to be done to better the signal experience for us the customer.

Crystal S.
Cox Support Forum Moderator
  • decipher's avatar
    decipher
    Contributor
    5 years ago

    With the exception of last week, our service has been entirely reliable (Cox Ultimate 300) since I began working from home at the end of February 2020. I telecommute and am required to report to work within 1 hour if my internet service goes out. Cox customers deserve ample notification when there is a planned service upgrade in the area. If this continues, I'm seriously considering paying Century Link for their 40MB DSL to us as a backup when my Cox goes out. I will definitely consider switching to Century Link once they have fiber in my area. For now, Cox is the only game in town. 🤔

    • ColleenD's avatar
      ColleenD
      Moderator
      5 years ago
      Decipher,

      I apologize for any inconvenience the outages may have caused. I know how important it is to be connected. Except for routine maintenance during our scheduled overnight window, any maintenance or network upgrades are typically announced in advance with a postcard in the mail, then a door hanger a few days before. Service in your area is not currently in a full disruption, but it looks like techs are investigating reports of trouble in the area. If you're having trouble where your service is completely out I recommend emailing us at cox.help@cox.com for a timely response.

      -Colleen
      Cox Forums Moderator