We have been without internet for 4 days I haven’t been able to work and I don’t get anywhere with customer service. I get emails that they are working all night but there is no one out anywhere close working on anything. I need service or I will lose my job how and who do I need to talk to in order to get a resolve?
Hi Javier, welcome to our Forums Community! Thanks for your post today. Like you, I work from home, so I understand the stress and anxiety of a service outage. I'm sorry you haven't been able to get the assistance you're looking for when contacting our Support teams. I'd like to investigate what's happening in your area and see if there is anything I can do to help. Please send an email to Cox.Help@cox.com with your name and address. I'll get to the bottom of this for you!
