Forum Discussion

Talfredson's avatar
Talfredson
New Contributor
8 months ago

SERVICE INTERRUPTION

There has been "maintenence" in my area for exactly 14 days now so we can't use our wifi. I work from home half the time and while I understand these things have to happen, I have NEVER had an outage...
LaToyaW's avatar
LaToyaW
Moderator

Hello.

I'm sorry you've experienced an unexpected outage. I would like to provide information and a credit for the down services. When you have a moment, please email your full name, complete address to Cox.helpCox.com.

kcbrent's avatar
kcbrent
New Contributor II
8 months ago

  I will tell you how emailing cox.help goes:

Email them, explain the issues and the upgrades with no notification, they apologize through a copy-n-pasted pre-canned answer from the knowledge base, you ask why you do not receive notifications for planned upgrades, then a brand new person replies and copy-b-pastes from the knowledge base of pre-canned responses and apologize for inconvenience … and the entire life cycle mentioned above repeats over and over again.

 i get the same pre-canned response here :)