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roomonfirethisi's avatar
roomonfirethisi
New Contributor II
4 years ago

second day in a row of late night, extreme packet loss and poor connectivity

no scheduled maintenance no outage reports nothing just after 12am, instantly my connection has gone completely to ***, about 30% loss on each hop to google dns. 89117 las vegas what is go...
BenS1's avatar
BenS1
Former Moderator
Hi @Roomonfirethisisfine

I know how frustrating packet loss can be. Can you please post the ping plots that you completed, that show packet loss?

Ben S.
Cox Support Forums Moderator
roomonfirethisi's avatar
roomonfirethisi
New Contributor II
4 years ago

hey ben, thanks for the reply

unfortunately i didnt export my report. as of now the issue seems to have resolved itself, again.

i will run it again tomorrow evening if/when it occurs and export it. also, the issue persists when connected directly to the modem, i know thatll be the first suggestion when i post the report and the first hop is 192.x.x.x. 

others in my residence will be active during this timeframe and killing the (spotty) wifi just to get the same results will cause unnecessary frustration.

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    @Roomonfirethisisfine

    Ok, just post your results when you get them. One more thing as well, make sure that you are hardwired bypassing your router when you perform the ping plots. Thanks.


    Ben S.
    Cox Support Forums Moderator
    • roomonfirethisi's avatar
      roomonfirethisi
      New Contributor II
      4 years ago

      currently occurring:

      |------------------------------------------------------------------------------------------|
      | WinMTR statistics |
      | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
      |------------------------------------------------|------|------|------|------|------|------|
      | 10.67.128.1 - 21 | 87 | 69 | 5 | 12 | 36 | 7 |
      | 100.127.4.162 - 21 | 87 | 69 | 6 | 13 | 37 | 7 |
      | 100.120.102.28 - 22 | 84 | 66 | 6 | 16 | 74 | 25 |
      | langbprj02-ae1.0.rd.la.cox.net - 23 | 83 | 64 | 13 | 23 | 65 | 13 |
      | 74.125.51.174 - 26 | 79 | 59 | 13 | 19 | 55 | 14 |
      | 108.170.238.54 - 24 | 80 | 61 | 14 | 21 | 57 | 31 |
      | 74.125.251.39 - 26 | 79 | 59 | 13 | 22 | 56 | 15 |
      | dns.google - 20 | 88 | 71 | 12 | 19 | 79 | 30 |
      |________________________________________________|______|______|______|______|______|______|
      WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider