Forum Discussion

chmod777's avatar
chmod777
New Contributor III
6 years ago

SB6183 stuck in reboot loop trying to update firwmare

I used the reboot modem tool on the Cox site and since then my modem has been stuck in an infinite reboot loop trying to perform a firmware update - I see "SW Download INIT - Via NMS" in the Event Lo...
  • KevinM2's avatar
    KevinM2
    6 years ago
    @chmod777, are you still experiencing issues with the modem? I am able to view your signal levels at this time. If this persists, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com, to resolve the issue. -Kevin M. Cox Support Forum Moderator
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
@chmod777, are you still experiencing issues with the modem? I am able to view your signal levels at this time. If this persists, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com, to resolve the issue. -Kevin M. Cox Support Forum Moderator
  • chmod777's avatar
    chmod777
    New Contributor III
    6 years ago

    Nope, after several hours of the failed update and reboot loop, it stopped and all back to normal for now. Thanks.

    • Allan's avatar
      Allan
      Moderator
      6 years ago
      @Chmod777, We are glad to hear that everything is back up and running. Please let us know if you have any additional issues with the internet service. -Allan, Cox Support Forums Moderator.