San Diego internet outage since 11:20 am this morning. It;s 4:00pm now, and still no update. When will it be back? This is ridiculous.

There's been continuous outages springing up all over southern California for the past week. Any repair estimations you may see on your account dashboard are likely misleading and will auto adjust to a later time estimate, or the time estimate will simply disappear entirely. 

I would prepare for upwards of a week of lost/degraded service. There will be no compensation unless you proactively contact support. The most you will receive is a prorated reduction in your next bill based on how long the outage lasts, and if it's actually important enough to merit compensation.