Forum Discussion

EVM's avatar
EVM
New Contributor
7 years ago

Root Certificate not installed following email settings update

Following update of email settings to SSL (465/995 respectively) now receiving the following popup message occasionally  within the email client:

The clock date/time on this system is correct

System is a Mac OSX 10.13.2

Can I get a copy of this root cert to install within the local certificate store

connection issues
email help
security
  • ChrisL's avatar
    ChrisL
    Former Moderator
    7 years ago
    @EVM

    Root certificates are handled by the OS automatically. Looking at your screen shots however I thin the host names are out of date. They should be pop.cox.net and smtp.cox.net. I'd suggest updating those and see if the certificate error clears.

  • EVM's avatar
    EVM
    New Contributor
    7 years ago

    @ChrisL,

    Thx ...

    The pop settings were modded but a similar root cert warning appears - now just pointing at the cox.net server rather than west.cox.net

    SSL settings remain the same following the host name mod

    I know normally the system pulls down the correct root cert from the main - but is not doing so here.   Hoping to end run and install the .cer locally

  • NoBuddy's avatar
    NoBuddy
    New Contributor
    7 years ago

    All settings are updated per above. Sending-receiving OK. No problems until I try to send to multiple recipients. Error messages say "Unable to establish a secure connection to the server because the correct root certificate is not installed" and then errors to say " internal error". Only started having issues since today.

  • StephanieA's avatar
    StephanieA
    Former Moderator
    7 years ago
    NoBuddy,

    To how many people are you trying to send? Have you tried sending from webmail? If so, do you get an error message?

  • NoBuddy's avatar
    NoBuddy
    New Contributor
    7 years ago

    I don't use webmail. just Outlook. about 8+ recipients.

  • socal_transplan's avatar
    socal_transplan
    Contributor III
    7 years ago

    Evm

    does your mail client have a way to mark certificates "trusted?" Maybe that is what you need to do. I have to with mine. And yes, it just changed again!!

  • NoBuddy's avatar
    NoBuddy
    New Contributor
    7 years ago

    thank you. that seems to be the issue. i get that they are trying to deter spam mailings but for those of us who are in a large philanthropy organization (or any large group) can't function this way. will check out link. thank you!