Rogers outage part 2
Since they shut down replies from my previous post, I thought I would start another with an update. I received a text saying my service had been restored. Of course it was still down and the whole n...
Forum Discussion
Hi mjdfano. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Cox Support Forums Moderator
The situation is that we get nothing but PR bits of useless information. We're shown where the outage is and yet no Cox truck is to be seen near the site. Your customers are here complaining because nothing else seems to work. Know we can always live chat with someone from India but that only goes so far. It needs to be fixed this week, or expect to have fleeing customers. Ritter Communication is your new competition in this area, better get to it.
Hi Everyone, while I don't have the specific location of where our techs are working, please know that we are aware of the urgency in your neighborhood and we're working to restore service as quickly as possible. My youngest son gets really excited during an outage because he hopes to see "the Cox man" in the big bucket truck. He isn't old enough to understand that the issue impacting the signal to the node can be multiple miles away and can sometimes be inside our plant, which means techs working to restore service may not be out in the impacted neighborhoods. I certainly understand how frustrating and disheartening it is waiting for services to be restored, and I apologize for the inconvenience and impact the outage has on your families. Thank you for your patience and your loyalty during this time!
Service has been restored. The app still says we have an outage but I now have internet service.
Cox needs to work on their customer service. Communication with customers is key when issues arise. Keeping us in the dark only makes a bad situation worse.
