Returned equipment charge
In May we purchased our own equipment and returned the equipment owned by cox back to them. They took that 200$ charge and applied it to my May bill. This left me with a 54$ credit in my favor. Yet m...
Forum Discussion
If you returned the equipment to a Solution Store, you could go back and explain with your May, Jun and Jul bills. You could also send an email to cox.help@cox.com with your full name and complete address.
I have done this. And they agree and then the next month it ends up back on my bill and the argument starts again. It's one supervisor out of Baton Rouge. This actually seems to be a common problem with Cox and people have a very hard time getting it fixed.
Take your copy of your receipt with you, let them photocopy of it, and you record your conversation with them, as long as you are in a state that allows it.
