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PatrickR's avatar
PatrickR
New Contributor
19 days ago

Repeated internet outages in LAGUNA HILLS since early May

We have been experiencing repeated internet outages in LAGUNA HILLS, CA since early May. Issues range from severely degraded performance to complete outages almost daily multiple times per day. Cox support has not been able or willing to disclose what the problem is and when it will be permanently resolved. I'm wondering if anyone has any info on this and how many customers are affected.

1 Reply

  • Hi PatrickR. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator