Forum Discussion

Janeen's avatar
Janeen
New Contributor
7 years ago

Repeat Connection Drops

When using WiFi my connection drops for about 30-40 seconds and then reconnects this happens about every 30 minutes.  When plugged directly to the modem there is no loss of connection. My modem is a cox modem, my router is new.  I have the highest speed available.  I teach online and the multiple disconnecting is causing me to evaluate other providers.  

Has anyone had any success in solving this issue?

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  • StephanieA's avatar
    StephanieA
    Former Moderator
    7 years ago
    Janeen,

    What type of router do you have? Here's a link with more information on trouble shooting your wireless network. Please let us know if it helps.

    https://www.cox.com/residential/support/fixing-internet-connection-problems.html