Panoramic WiFi signal lost
so we had Panoramic so if for about three months and we had to many issue. Almost every other weekend our singal for both 2.4 and 5g can’t connect to a single device around the house. Trying to reset through with an operator couple times and they couldn’t connect. They recommend us that it was a equipment issue and to go return it. We did and we still have the issue. A cox contractor and fixed for a while. Yet agian we are having issue with our wifif.
Constant Outages and Fraudulent Speed
Hey, I have had tech support over to my house several times since starting Cox six months ago. Both the technicians and the phone people are incredibly kind people, and helped out as much as they could. However: I am paying you money for 5 megs per second. Internet access is wildly inconsistent throughout the day. Videos often just cut out and stop working randomly, too. This moment very moment, for instance, I have a video trying to play, which has been playing for 10 minutes just fine, and now it's just clogged up and not working. This is quite consistent. The fact it was even playing at all is beyond my comprehension. I am of the theory that either you throttle my internet access at random times throughout the day, or your broadband is total garbage. I have checked my modem consistently, researched the issue thoroughly, and it is not my end that is at fault here. My computer is new-ish, and has no trouble accessing the internet when I am connected to other sources. So I ask you: I am paying you money for internet. Your internet is insanely low quality, and not of the advertised speed. I have had accounts with CenturyLink for years, paid for this very speed, and had consistently fast and accessible speeds throughout my time with them. Your internet at this same speed is total garbage. I was REQUIRED to get your internet by the apartment complex I was in, and received no discount because of it. I had to sign a contracted given to that company by Cox saying that I could only get Cox. It had a Cox header on it too, giving it an official-looking tinge of something Cox gave to that company. So I'm just stuck with you because you either paid off my apartment complex, and/or because you cut up the city (Tempe, AZ) in such a way that it renders it impossible for me to go to any other company that would probably not charge their customers $30 for garbage internet. I guess my question is a basic one: why does your internet *** so much? Is this something your company has sought to create? Did it get too good and you decided to scale back its quality (i.e., become a "gatekeeper" that screws all non-corporate websites)? Or is running an ISP so difficult that you cannot make it work well, work consistently, or work in a way that benefits the customer? Please answer me. I sick of this **.
Slow speed after 9 pm!
My internet severely slows in speed when I need it the most! The speed test shows 8-15 mbps for download and upload speeds. That's using Cox's own speed test! New router and modem. Ethernet and wifi. No other users online. Cleared cache history. Rebooted router and modem. I'm paying for 150 mpbs. The techs have come out multiple times, the last one being less than two days ago. Cox is going to get me fired from my job!!!