Forum Discussion

RahXephon's avatar
RahXephon
New Contributor
5 years ago

Recovering Lost Email Address’ I’ve had for years

For over 10 years My family had the same 4 email address from COX. Then one day there was a message that told me I needed to transfer those email address’ to another account we have or they would stop working.
I followed the directions on how to complete the transfer process and had it done in about 20 minutes.  Or so I thought.

A few weeks later new emails stopped showing up in the inboxes.  They had been shut off. 

Ive been trying to recover the email address’ but so far all I’ve gotten is headaches.  

Does anyone know how I can get my emails working again? 
Thanks in advance 

  • CrystalS's avatar
    CrystalS
    Former Moderator
    5 years ago
    Hello. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. I'm confident that we will be able to assist you and give you all the information you need for this situation. -Crystal Cox Support Forum Moderator.