Something is up with Cox's notifications
First off, my wife and I are not computer newbs. I'm a programmer, and her job revolves around computer knowledge a bit. We don't click on strange links, no BitTorrenting, etc. Also, we had two bo...
Forum Discussion
Makbert68 I am having the same issues with cox for over a year on a monthly basis and cox never finds a solution to the problem . Cox puts me on hold for long time ,their customer service is really awful. I have to pay more than my regular bill every month because of going over data and when I called it is always excuses.
Hi Everyone, I understand how you feel about data caps, as we've all been impacted by high data usage at one time or another. If you're exceeding your data plan every month, it's important that we find out why. My first suggestion is to change your home network password to something brand new. Many customers—after noticing spikes in their data usage—were able to restore their usage to what they considered ‘normal’ for their household simply by changing their network password. All of the suggestions made in this thread are accurate in terms of things that use data. I'm not sure if spyware was mentioned in the previous suggestions. Spyware running in the background can cause spikes in data usage. Make sure you check all household devices for viruses and malware.
Cox provides a Data Usage Meter to help you monitor your data usage. It is available in My Account (www.cox.com/datausage) and the Cox App. The Data Usage Meter is updated daily with usage from the prior day. If you disagree with the Data Usage Meter's calculations, using your own router and bandwidth meter is a good idea. Then we can compare your meter's usage numbers with the Cox Data Usage Meter. If you're constantly hitting your monthly data plan, we offer the Unlimited and 500 GB additional data plans to help you plan ahead for your household’s internet usage and avoid overage charges. You can learn more at https://www.cox.com/residential/support/unlimited-and-500-gb-additional-data-plans.html. If you see high spikes in data usage that you can't explain or you would like help in figuring out why your data usage is so high, please email my team at Cox.Help@cox.com.
Thank you for the informative post. You are one of the few moderators here that actually talk like a person and not a robot copy/pasting everything. Why is that? Are you a supervisor? Different training? Either way it is noticed and appreciated. 😁
Yeah. Becky is the best. I think she's the department manager.
What is weird is that some moderator post what appears to be AI generated or speech to text. It will usually be one sentence broken up into multiple sentences, like a program was putting a period where the person talking paused. Other times it will look like copy/paste but will have a obvious typo like confusing cox.com vs cox.net for the support email. Like if you are using a script, at least proof read it. Yikes. That's one of the reasons I think some of the moderators here are outsourced. Like it seems like they are using some kind of translation program.
