Forum Discussion
GregP1
23 days agoModerator
Hi,
With the varying results, there could be an issue at or near the modem and you may be getting packet loss on the upstream channels. We will be glad to check on this. Please reach out to us privately by email at cox.help@cox.com or by DM/PM on social media. My team monitors these and will be glad to help test your modem. you can also check for packets by running traceroutes tests to see where you start getting dropped packets. you can do this through the command prompt or even better use a test tool like ping plotter that will traceroute for several minutes and graph the results.
Greg
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