Forum Discussion
KevinM2
Former Moderator
@Sokal48, we are hoping to have a resolution within 72-96 business hours, and we are terribly sorry for the service issues. We will be keeping a close eye on this escalation until it is resolved, and please don't hesitate to reach out to us at cox.help@cox.com for further assistance. -Kevin M. Cox Support Forum Moderator
sokal48
5 years agoNew Contributor
Thank you for the support. Both service agents was great. My levels are no more than 7 difference with an average of about 3 for power level and no lower than 39 on the SNR. I also think he found more issues on the poles in this area so not just me got fixed. Thank you to these forums. Most of all the moderators for keeping on things.
- DustinP5 years agoModeratorHi Sokal48,
I'm glad to hear you're seeing improvement, and that the technician was diligent in locating the possible issue and referred the findings to have maintenance take a look.
Dustin
Cox Support Forum Moderator
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