The tech showed up yesterday ran his test determined the connection from the tap to the modem was excellent. While un-hooking my link from the tap on the pole water poured out of the Tap. He drained all the water and told me he has to have another tech fix the rest of the issue. He said it should be fix with 24 hours. I took reading after he left and I did recover some signal but still below on the channels I had a week signal on. Its been more than 24 hours and we have not seen anyone come by nor has the reading changed. My issue is at the pole or in the down trace to the main drop for the area. My neighbor also has the same intermittent connection as I described.
Thank you for the support. Both service agents was great. My levels are no more than 7 difference with an average of about 3 for power level and no lower than 39 on the SNR. I also think he found more issues on the poles in this area so not just me got fixed. Thank you to these forums. Most of all the moderators for keeping on things.
