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KevinM2
Former Moderator
Hello, I am not detecting any packet loss or any signal issues as of this moment. Are you able to hard-wire to the modem and run a speed test for us, please? https://bit.ly/2lxbIS9. Also, would you mind sending us a copy of a traceroute? -Kevin M. Cox Support Forum Moderator
Jedos
6 years agoNew Contributor
Kevin,
Here is a ping plot to AWS. Packet loss starts around the 6th hop.
https://www.dropbox.com/s/gdh9l94zbd720pi/Packet%20Loss%20to%20AWS%20on%20Cox%20Network.png?dl=0
- ChrisL6 years agoFormer Moderator@Jedos
Thanks for sharing your results, the 6th hop appears to be owned by Amazon which is outside of our network. I suggest reaching out to your game's technical support contact and sharing this info to see if they have any suggestions or if they could perhaps get in touch with their Internet provider to investigate further.
-Chris