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Becky
Moderator
Hi Jedos, while I'm not seeing any packet loss at this time, your upstream levels are slightly outside of our preferred specifications. This is something a technician can resolve during a service call. -Becky, Cox Support Forums Moderator
Jedos
6 years agoNew Contributor
Thanks for the response Becky. What are desired downstream and upstream power levels and SNR on your network? I have have seen upstream up to about 30-32 dbmv but not any higher than that.
- Becky6 years agoModeratorHi Jedos, for your modem and local network configuration, the Tx threshold is 30. Your Tx has been hovering just under 30 for the past several days. The Rx threshold is -12 to 15, with SNR 31 or greater. -Becky, Cox Support Forums Moderator
- Jedos6 years agoNew Contributor
Becky, We had a tech come out on Sunday and he put an attenuator right behind modem. Looks like it brought the upstream power up a bit. Unfortunately we are still experiencing very high packet loss to AWS (Fortnite and Overwatch). What's the next step?
- KevinM26 years agoFormer ModeratorHello, I am not detecting any packet loss or any signal issues as of this moment. Are you able to hard-wire to the modem and run a speed test for us, please? https://bit.ly/2lxbIS9. Also, would you mind sending us a copy of a traceroute? -Kevin M. Cox Support Forum Moderator