Forum Discussion
I've been asking tons of people in the pro fortnite discord and a couple have said the lag is horrible and they are switching soon, and a few have said they aren't affected by the issue, but I believe they are more in northern california
Hey mate I also play on the Fortnite pro discord and its impossible to focus on the game especially play on the East server with packet loss, I could barely manage to play on West Server but playing on East for scrims is impossible. Thinking of getting a technician to my house but they charge $75 and tons of people posting on forums of issues and i assume that these people probably had technicians come out but nothing was fixed. Really thinking of switching to AT&T or Spectrum but the download speed is making me not switch right now.
What % of packet loss are you experiencing? I usually experience 2%-8% which is not as big as others but I def notice that and my game doesn't look or feel smooth which takes off the experience
- 402PrimeTime7 years agoNew Contributor III
Dude it's constant PL for me. Your PL is what I see when the problem dies down, usually around 11PM. Mine intermittently spike around anywhere between 25-100% PL during peak hours, virtually unplayable. Sorry this is happening to you too. Its a systemic COX issue. If you have Wifi adapter on your MB, try hot spotting to your phone and the problem will go away completely - guaranteed. you can try speedify or haste both yield moderately better results, although higher ping. Here's a link to my video of the problem. www.youtube.com/watch
- Becky7 years agoModeratorHi 402PrimeTime, we request traceroutes because we're looking for issues along the path to the AWS server that may indicate an issue on the Cox network. When someone provides traceroute, WinMTR, or PingPloter results, we look to see if any of the packet loss carries through to the destination. Results that show packet loss along the path that don't carry through to the destination are of no importance. If the destination isn't affected, then all other latency and packet loss is an artifact of router configuration or normal network protocols. We duplicate every traceroute, and if an issue is found, we check the ownership of that network hop. We can only resolve issues within the Cox network. Once a traceroute reaches the Amazon network, timeouts are to be expected. Not all AWS servers return ping requests; they block ICMP packets for network security reasons. -Becky, Cox Support Forums Moderator
- 402PrimeTime7 years agoNew Contributor III
becky Just answer me this... on the same exact equipment, when hot spotting through my phone (Verizon LTE) how does this problem, we're all experiencing, suddenly disappear completely? The literal moment I plug your service offering back into the equation the problem immediately presents itself all over again? Like how does COX reconcile this, especially when other ISP's show no signs of this issue?
Listen, I'm a manager in IT who deals with infrastructure and development problems all day long, so I get it, but this, to me, would be an explicit indication that something was wrong with a section of the "plumbing". It's incredibly depressing to read these forums only to have you and your support staff comment generically on packet loss, when the problem, in reality - like for real people paying for your services, persists and leaves people without any recourse but to jump ship to another ISP...which btw I would do instantly at this point if there were comparable speeds offered by Century Link, but I'm sure you already know/count on this.
All everyone is looking for is a REAL solution, to a REAL problem. I (we) will not stop bringing this up in every forum, ever social media outlet, every nook and cranny of the internet I can find until this has been resolved.
Please address my question above. Thanks.
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