Port forward on cox Gateway router.
Dear Cox internet support Last week I signed up for Cox fiber to the home and I was given the following Cox router as my Gateway:- Modem / Router Details MAC Address: 10:E1:77:2A:F3:A4 Model ...
Forum Discussion
hi Chris
Thanks for confirming that inbound traffic is not blocked. So it begs the question, who will help me if it doesn't work on a cox router? (the call center doesn't even know what port forwarding is, let alone fix it up).
can you please provide a direct contact+email of someone who could troubleshoot please?
i need to set up additional services that must work from the internet and this is now day 7 of it not working. i have a home fiber link for this reason.
thanks!
aroutley, we do have Cox Complete Care for $10 per month who will be glad to help you with port forwarding. Check out https://www.cox.com/residential/completecare.html?campcode=cta-learnmore-srch-promo-res-cox-complete-care-nc. Thanks, Lisa, Cox Support Forums Moderator
Good morning LisaH
thank you for your feedback, and the link.
would you please be so kind as to give me your thoughts on these two questions:-
1) If I am unable to reach my devices from the internet, why must I pay an additional $10 a month to debug a connection that I am already paying for?
2) As it has already been established that the router is root cause, how would Cox correct this, and why don't they fix it now?
Some of us need a functional internet for our livelihood. When I selected cox as my provider, this is the last scenario I expected.
On the other hand I am absolutely delighted in my ipv6 300mb/s fiber connection to my home, so kudos on that.
Thanks again.
Regards Andrew
Following. I would also like to hear Cox's official stance. Just be warned not all moderators have the same knowledge/training. Could Becky comment? I guess my main question is why isn't port forwarding supported?
