No way to do Business

Hi Dean60, I remember the stress of finals week each semester, and I apologize that you were impacted by an outage during this time. Cox works diligently to limit the amount of downtime our customers experience. Our normal maintenance window is between midnight and 6AM. Advance notice is not always practical; however, we try to let customers know when a major issue or a network upgrade in their area will impact their service for more than one day. Please keep in mind that not all outages are planned. Things happen. A car may take out a utility pole, for example. Things happen outside of our control. I appreciate your post and will make sure your comments are forwarded to our leadership team. I hope the rest of your finals go smoothly for you!